NameSense1. Direct purchases
For a Waffo order, contact support@namesense.app with the order reference, payment date, amount, and reason; include your Purchase ID if access needs checking. Do not send full card numbers, identity documents, or bank login credentials. We assess the request under the transaction conditions shown at purchase and applicable law, and explain the process and expected timing. An approved refund is processed through the original payment channel. Submitting a request does not mean the money has been returned; processing time depends on the payment service. Historical email orders retain the refund conditions confirmed at purchase.
After a full Waffo refund succeeds, the corresponding Waffo Pro access is revoked. Partial refunds and separate valid orders are assessed separately; another valid entitlement is not revoked by this refund. Apple handles its own orders, and a Waffo refund does not rewrite an Apple purchase record.
2. Before requesting a refund
- Confirm the approximate purchase date.
- Have the payment confirmation email and transaction reference ready.
- Explain the reason and problem, but never send a full card number, API key, password, or private file content.
- For a product problem, you may first contact support@namesense.app; doing so does not limit any statutory refund or dispute right.
3. Mandatory rights
This policy does not limit mandatory consumer rights, including remedies where a product is not as described, faulty, or not fit for purpose. The conditions confirmed for your purchase and the law where you live may provide additional rights.
4. Contact
For product support or help identifying your order, email support@namesense.app.