NameSenseContact the developer
Email support@namesense.app with your app version, macOS version, steps, and the error message. Do not send API keys, passwords, or the full contents of sensitive files.
A file will not import or analyze
Check the supported format list and confirm the file opens normally. Encrypted, damaged, or extraction-limited files may not be analyzable. AI rules also need valid configuration and suitable model capabilities.
Conflicts and undo
Occupied target names, duplicates within the batch, or changed source files can block unsafe changes. Adjust the rule or suggestions and review again. Undo also checks whether files can be safely restored.
Purchases, restores, and refunds
Use the purchase or restore controls under NameSense Pro in Settings. Tell support which build you installed and keep your receipt. Refunds use the original purchase channel; see the refund policy.
Data deletion and security
Contact support about purchase identity or operator-controlled data. Keychain entries may remain after uninstalling the app. For security reports, include Security in the subject and share only necessary technical details.